At VistoraMart, accessible from https://vistoramart.co.in/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our website or make a purchase from us.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the website.

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1. Interpretation and Definitions

Interpretation

The words with the initial letter capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Company (referred to as either “the Company”, “We”, “Us”, or “Our”) refers to VistoraMart.

Website refers to the website accessible from https://vistoramart.co.in/.

Service refers to the Website and any services offered through it.

Personal Data means any information that identifies or can reasonably be used to identify an individual.

You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

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2. Information We Collect

We may collect different types of information to provide, operate, and improve our services.

Personal Information

When you place an order, create an account, make a payment, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment-related information, processed securely through authorised payment gateway providers
• Order and transaction history
• Customer support communications

Non-Personal Information

We may automatically collect certain technical and usage information, including:

• Browser type
• Device information
• IP address
• Pages visited on our website
• Time and date of visits
• Website usage and interaction data

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3. How We Use Your Information

We may use the information we collect for purposes including:

• Processing, fulfilling, and managing your orders
• Processing payments and transactions
• Providing customer support
• Communicating order confirmations, shipping updates, refunds, and other service-related information
• Improving our website, products, and services
• Preventing fraud, misuse, and unauthorised activity
• Maintaining the security of our website and services
• Complying with legal, accounting, taxation, and regulatory obligations
• Sending promotional emails, offers, or marketing communications where you have provided consent or where otherwise permitted by applicable law

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4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality and user experience.

Cookies may help us:

• Understand how visitors use our website
• Remember user preferences
• Maintain shopping cart and session functionality
• Improve website performance
• Analyse website traffic and usage

You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

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5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only when reasonably necessary with:

• Payment gateway and payment processing providers
• Shipping, courier, and logistics partners
• Website hosting, technology, analytics, and service providers
• Professional advisers, where necessary
• Government authorities, regulatory bodies, courts, or law enforcement agencies where required by applicable law

Service providers receiving Personal Data are expected to use such information only for the purposes for which it is provided and in accordance with applicable privacy and data protection requirements.

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6. Data Retention

We retain Personal Data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing our services, processing orders, handling customer support requests, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory requirements.

The retention period may vary depending on the type of information and the purpose for which it is processed.

In general:

• Order, invoice, payment, and transaction records may be retained for the period required under applicable tax, accounting, financial, and other legal obligations.
• Customer account information may be retained for as long as the account remains active and for a reasonable period thereafter where necessary for legitimate business or legal purposes.
• Customer service communications may be retained for a reasonable period to help resolve disputes, maintain service records, and improve customer support.
• Marketing information may be retained until you withdraw your consent or opt out of receiving marketing communications.
• Website analytics, cookies, and technical information may be retained according to the retention settings of the relevant analytics, hosting, or technology providers.

Where a specific legal retention period applies, we will retain the relevant information for that required period.

When Personal Data is no longer required for the purposes for which it was collected and there is no legal or legitimate reason to retain it, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.

You may request deletion of your Personal Data by contacting VistoraMart. However, certain information may continue to be retained where required to comply with legal, regulatory, taxation, accounting, fraud-prevention, dispute-resolution, or other legitimate obligations.

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7. Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, disclosure, misuse, alteration, loss, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure, and therefore we cannot guarantee absolute security.

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8. Third-Party Services

Our website may contain links to third-party websites or may use third-party services such as payment gateways, shipping providers, analytics services, or other technology platforms.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of such third parties before providing them with your personal information.

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9. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the Personal Data we hold about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion of your Personal Data
• Withdraw consent where processing is based on consent
• Object to or request restriction of certain processing activities
• Opt out of promotional or marketing communications

Certain rights may be subject to legal limitations or exceptions.

To exercise any applicable data protection rights, please contact us using the details provided below.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or regulatory obligations.

Any updated version of this Privacy Policy will be posted on this page with an updated effective date.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Personal Data, you may contact us through:

Website: https://vistoramart.co.in/
Company: VistoraMart